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Frequently asked questions

General & Service Overview

What is Product Captures and what do you specialize in?

Product Captures is a professional studio specializing in high-quality *product photography* and visual services tailored for online sellers, brands, and ecommerce platforms. We offer services including *ecommerce photography, **Amazon product photography, **apparel photography*, 360° product views, and lifestyle product shoots.

Who is your ideal client?

We serve ecommerce entrepreneurs, small to medium brands, dropshipping stores, Amazon / Shopify / Etsy sellers, retailers launching online catalogs, and marketing teams needing polished product visuals.

Do you accept domestic and international clients?

Yes — we work with clients worldwide. Our process is fully remote-friendly: you ship your products to our studio (or we coordinate with you), we produce the photography, and digitally deliver the final images.

Photography &Image Services

What types of product photography services do you provide?

Our service offerings include:

*Ecommerce photography (clean white background, consistent product shots)
*Amazon product photography (meets Amazon’s image guidelines)
*Apparel photography (flat lays, ghost mannequin, live model)
*360° spin / product rotation photography
*Styled / lifestyle product shoots for branding & marketing
*Retouching and image editing (color correction, background removal, shadow effects)

What is your process for a photography project?

Typical workflow:

1. You place an order or request a quote and send products (or we advise local pickup).
2. We plan the shoot (angles, lighting, styling) and send a mock-up or shot list.
3. We conduct the photo shoot in our studio.
4. Post-production: retouching, color correction, background removal.
5. You review proofs and request minor revisions.
6. We deliver final high-resolution images ready for your store or listing.

Can I request revisions or changes after seeing proofs?

Yes. We include rounds of revisions (typically 1–2 rounds) so you can request adjustments (cropping, shadow, minor color tweaks). Major re-shoots may incur additional costs.

Do you help with image guidelines (e.g. Amazon, Shopify)?

Absolutely. Our team specializes in Amazon FBA / Amazon listing rules, Shopify product image standards, marketplace guidelines (eBay, Etsy), and we deliver images optimized (size, aspect ratio, resolution) for your platform.

Turnaround Time, Quality & Licensing

How long does a typical project take?

Turnaround depends on the number of SKUs, complexity, and current studio load. For small batches (5–20 items), you can expect delivery in 7–14 business days. Larger catalogs or custom shoots may take longer.

Do you guarantee image quality?

Yes — we commit to delivering product images with crisp detail, correct lighting, consistent white backgrounds (if requested), accurate color reproduction, and professional retouching.

Who owns the rights to the final images?

Once final images are delivered and payment is complete, you receive full usage rights (commercial license) for web, marketing, and listing use. We maintain a portfolio right to showcase samples, unless you request confidentiality.

Pricing & payments

How is pricing determined for your photography services?

Pricing varies based on:

* Number of SKUs / shots
* Type of product (size, shape, texture)
* Complexity (props, models, lifestyle styling)
* Post-production work (retouching, composite)
* Turnaround urgency You can request a *custom quote* by sending product details or rough specs (quantity, product types, expected angles) via our contact form or email.

What payment methods do you accept?

We accept major credit cards, PayPal, bank transfers, and other secure online payment options. Payment terms (deposit or full up front) may apply depending on the project.

Do you require a deposit?

Yes — for most projects we ask for a partial deposit upfront (e.g. 30–50%) before the shoot. The remaining balance is due before final delivery of files.

Shipping, Handling & Logistics

Who handles the shipping of my products?

You ship your items to our studio address. We recommend using a reliable courier with insurance or tracking. We can assist with packaging instructions or provide shipping labels where feasible.

What if my product is delicate or high value?

We can coordinate special packaging, handling procedures, and insurance coverage to protect delicate items. Let us know when requesting a quote so we plan accordingly.

What happens if an item is damaged in transit?

Notify us immediately. If the damage is due to courier mishandling, you may file a claim. We’ll evaluate whether a reshoot is needed; associated costs will be negotiated depending on liability.

You have different questions?

Our team will answer all your questions. we ensure a quick response.

+123 456 789